Kinsen data deletion instructions

Last updated: 31 August 2026

Kinsen is owned and operated by E-Scapes IT Solutions in Egypt.

This page explains how to request deletion of personal data processed by Kinsen, including data received through the WhatsApp Business Platform.

Submit a deletion request

1. Email info@kinsen.io.
2. Use the subject line Kinsen data deletion request.
3. Include your name and the email address or telephone number associated with the request.
4. Identify the relevant business, Kinsen workspace, or WhatsApp Business Account where possible.
5. Describe whether you want a specific conversation, your personal data, an integration, or the complete Kinsen workspace deleted.

Do not send your password, access token, verification code, or other secret credentials.

Identity verification

We may request limited additional information to confirm your identity and prevent unauthorized deletion.

If the requested information is controlled by a business using Kinsen, we may refer the request to that business or ask it to authorize the deletion. E-Scapes will assist the business with the request where required.

What we delete

Depending on the request, deletion may cover:

• Kinsen account and profile information.
• WhatsApp identifiers and connected business-account records.
• Integration credentials and access permissions.
• Contact records and telephone numbers.
• Messages and conversation history.
• Images, audio, documents, and other attachments.
• Tags, notes, assignments, and automation records.
• Related operational identifiers under E-Scapes’ control.

Processing time

After receiving a complete and verified request:

• We provide a decision or response within the period required by applicable law.
• Relevant data is deleted or anonymized from active Kinsen systems within 30 calendar days.
• We send confirmation or a deletion reference to the contact details supplied with the request.
• Residual backup copies expire within 90 calendar days through the protected backup cycle.

If a protected backup is restored during that period, the deletion request is reapplied.

Information we may retain

We may retain limited information where required for:

• Compliance with a legal or regulatory obligation.
• Tax or transaction records.
• Fraud prevention or service security.
• The establishment, exercise, or defence of legal rights.

Retained information is restricted from ordinary product use and removed when the lawful retention period ends.

Disconnecting WhatsApp

Disconnecting Kinsen from a WhatsApp Business Account stops future access through that connection.

Disconnection does not automatically delete historical conversation data stored in Kinsen. Submit a deletion request using the steps above if that data should also be removed.

Contact

E-Scapes IT Solutions

29 Tahrir Street, Dokki, Giza, Egypt

Email: info@kinsen.io

Full privacy policy: Kinsen privacy policy